Refund Policy

Last Updated: January 15, 2024

At TravelPro, we understand that plans can change. This Refund Policy outlines the terms and conditions for refunds related to our tour operator services. By making a booking with us, you agree to the terms outlined in this policy.

1. Cancellation and Refund Schedule

The following cancellation charges apply when you cancel a confirmed booking:

2. How to Request a Refund

To request a refund, you must notify us in writing of your cancellation. Notification should be sent to:

• Email: bookings@travelpro.com
• Postal Mail: TravelPro, 636 Murphy Plaza, Mitchellton WA1 4PJ, United Kingdom

Your cancellation request must include:

• Your booking reference number
• Full names of all travelers in your party
• Reason for cancellation
• Contact details for processing the refund

Cancellations are only effective from the date we receive your written notification.

3. Refund Processing

Once your cancellation has been processed and the refund amount determined according to our schedule:

• Refunds will be issued using the same method of payment used for the original booking.
• Credit card refunds typically take 7-14 business days to appear on your statement after processing.
• Bank transfers may take 5-10 business days to process.
• Processing time may be extended during peak seasons or in special circumstances.

4. Non-Refundable Expenses

The following expenses are generally non-refundable regardless of when you cancel:

• Travel insurance premiums
• Visa application fees
• Amendment fees or service charges
• Non-refundable tickets for events, attractions, or transportation
• Administration fees (a minimum administration fee of £50 per person applies to all cancellations)

5. Cancellation by TravelPro

In the rare event that we need to cancel your booking, you will be entitled to:

1. A full refund of all monies paid (except in cases of force majeure as defined in our Terms and Conditions); or
2. The option of an alternative holiday of comparable standard, if available (with price adjustment if applicable).

If we cancel your booking due to unavoidable and extraordinary circumstances, force majeure events, or failure to reach the minimum number of participants required for a tour (where applicable), we will provide a full refund but will not be responsible for any additional compensation.

6. Changes to Bookings

If you wish to change rather than cancel your booking:

• Minor changes (e.g., name corrections, meal preferences) may incur an administration fee of £25 per change.
• Major changes (e.g., dates, destination, accommodation) will be treated as a cancellation and rebooking, subject to our standard cancellation fees.
• Changes may only be possible if the suppliers involved can accommodate them.

7. Partial Cancellations

If only some members of your party cancel, the cancellation charges will apply to those individuals. This may also affect the price for the remaining travelers due to changes in room occupancy or loss of group discounts.

8. No-Show Policy

If you do not show up for your tour or fail to check in for your flight or accommodation without prior notification, this will be treated as a cancellation made less than 14 days before departure and no refund will be issued.

9. Refunds for Service Issues

If you experience issues with the quality of services during your trip:

1. You must report the issue to our local representative or contact our emergency number immediately so that we can attempt to resolve it promptly.
2. If the issue cannot be resolved during your trip, you must submit a written complaint within 28 days of returning from your holiday.
3. Refunds or compensation for service issues will be assessed on a case-by-case basis.
4. No refunds will be considered for issues that were not reported during the trip.

10. Special Circumstances

10.1 Health Emergencies

In case of a serious illness or injury preventing travel:

• You must provide a medical certificate or doctor's letter.
• While our standard cancellation fees still apply, we will work with you to minimize your losses, which may include rebooking for a later date where possible.
• We strongly recommend comprehensive travel insurance that includes cancellation coverage for medical emergencies.

10.2 Destination Safety Issues

If your government issues an official travel warning advising against travel to your booked destination after you've made your booking:

• We will offer alternative destinations of similar value where possible.
• If no suitable alternative is available, we will offer a future travel credit valid for 24 months.
• If neither option is acceptable, cancellation charges may be reduced at our discretion.

11. Travel Insurance

We strongly recommend that all customers purchase comprehensive travel insurance at the time of booking. A suitable insurance policy should include coverage for:

• Trip cancellation and interruption
• Medical emergencies and repatriation
• Personal belongings and travel documents
• "Cancel for any reason" coverage (if available)

Having appropriate travel insurance can protect you financially if you need to cancel your trip for covered reasons.

12. Amendments to This Policy

We reserve the right to update or modify this Refund Policy at any time without prior notice. The current version will be available on our website. Changes will apply to new bookings made after the date of change. For existing bookings, the Refund Policy in effect at the time of booking will apply.

13. Contact Us